NHTSA Complaint #10661407 — 2008 FORD EXPLORER

AS I WAS DRIVING 2008 FORD EXPLORER XLT ON A NEWLY PAVED SECTION OF THE HIGHWAY, I NOTICED A RHYTHMIC THUMPING FROM ON THE RIGHT SIDE OF THE VEHICLE. ABOUT ONE MILE LATER, GOING ONLY 55 MPH, MY SON AND I WERE BOUNCING UP AND DOWN IN THE FRONT SEATS. I PULLED OVER SUSPECTING A FLAT, ALTHOUGH NO SENSOR WAS LIT. ANOTHER MOTORIST WHO STOPPED TO CHECK ON ME AND I NOTICED NO FLAT TIRES OR OTHER TIRE ISSUES. I LIVE LESS THEN A MILE AWAY, AND WE SLOWLY DROVE HOME ON THE SIDE ROADS, BOUNCING ALONG THE WAY. WHEN MY HUSBAND RETURNED HOME, HE NOTICED THE REAR PASSENGER WHEEL WAS TILTED AT ABOUT A 45 DEGREE ANGLE OUTWARD AND 3 OF THE 5 LUG NUTS WERE COMPLETELY GONE AND THE BOLTS WERE SHEERED. THE 2 LUGS LEFT WERE ABLE TO BE UNSCREWED BY HAND. WE CONTACTED THE LOCAL FORD DEALERSHIP WHERE WE BOUGHT THE VEHICLE, THE SERVICE MANAGER SAID THEY HAVE NEVER HEARD OF THIS PROBLEM, OR KNOW OF ANY RECALL. MY HUSBAND INFORMED HIM OF ALL THE COMPLAINTS WE FOUND ONLINE, THE FORD SERVICE MANAGER BLAMED OUR MECHANIC, WHO HAS MAINTAINED THE VEHICLE ON A REGULAR BASIS FROM THE PURCHASE. THE DEALER MAINTAINS, THEY ARE NOT RESPONSIBLE, NOR WILL THEY LOOK AT THE VEHICLE. FUNNY, WERE RECENTLY LOOKING TO UPGRADE TO A 2015 EXPLORER, BUT THIS IS THE LAST FORD FOR ME!! *JS