NHTSA Complaint #10451688 — 2005 JEEP LIBERTY

BOUGHT LIBERTY NEW IN 2005. ON 03-26-08, LEFT REAR WINDOW REGULATOR BROKE FOR NO REASON. REPAIR NOT COVERED UNDER WARRANTY-COST $325.00. OTHER OWNERS HAD SAME COMPLAINT, BUY PER JEEP, NO RECALL. ON 12-16-09, RIGHT FRONT WINDOW REGULATOR BROKE AND WINDOW DROPPED INTO DOOR PANEL. STILL NO RECALL. PER SERVICE ADVISOR JEEP NOW USING A DIFFERENT "FIX"" AND REPLACED REGULATOR SHOULD NOT HAVE SAME PROBLEM. REPAIR COST $381.00. ON 11-03-10, LEFT REAR WINDOW REGULATOR (PREVIOUSLY REPLACED IN 03-08) BROKE AGAIN. WINDOW HAD NOT EVEN BEEN USED DOZEN TIMES SINCE PREVIOUSLY REPLACED. FILED COMPLAINT WITH JEEP. ALSO RESEARCHED AND SAW MANY JEEP OWNERS HAVING SAME REPETITIVE PROBLEM. WAS ADVISED BY CHRYSLER CUSTOMER ASSISTANCE CENTER THAT IT WAS A VENDOR ISSUE AND NO RECALL IN EFFECT. AFTER BATTLE WITH CHRYSLER, THEY FINALLY AGREED TO REIMBURSE ME 100% FOR 3RD WINDOW AND THE COST OF THE 2 PRIOR REPAIRS MINUS $100.00 DEDUCTIBLE. THEY REIMBURSED ME $606.00. *TR