NHTSA Complaint #10450954 — 2001 FORD FOCUS

2001 FORD FOCUS. CONSUMER WRITES IN REGARDS TO REIMBURSEMENT FOR FUEL PUMP REPLACEMENT *TGW THE CONSUMER STATED HER MOTHER HAD NOT EXPERIENCED ANY PROBLEMS WITH THE VEHICLE PRIOR TO THE RECALL. HOWEVER, IN FEB 2011, THE VEHICLE CAME TO A DEAD STOP WITHOUT WARNING. THE VEHICLE WAS TOWED TO A SERVICE STATION, BECAUSE IT COULDN'T BE RESTARTED. THE PROBLEM WAS SOON DIAGNOSED AS A FUEL PUMP FAILURE AND SUBSEQUENTLY IT WAS REPLACED. THE CONSUMER'S MOTHER CONTACTED THE DEALERSHIP AND WAS TOLD SHE WAS ELIGIBLE FOR REIMBURSEMENT. BUT, SOON AFTER THE STATEMENT WAS RETRACTED. FORD STATED THE REPLACEMENT COVERAGE WAS FOR A PERIOD OF TEN YEARS FROM THE ORIGINAL WARRANTY START DATE ON THE VEHICLE. *JB