NHTSA Complaint #10449306 — 2007 TOYOTA RAV4

A CAR PULLED OUT OF DRIVEWAY AND I TOUCHED THE BRAKE PEDAL AND MY ENGINE INCREASED ACCELERATION WHEN IT SHOULD HAVE SLOWED ACCELERATION AND I PUSHED MY CAR INTO NEUTRAL AND I PULLED CRUISE CONTROL LEVER TOWARDS ME AND THE ENGINE SLOWED DOWN-MY CAR HAD BEEN SET TO CRUISE AT 52 MPH. AFTER THE INCIDENT I SHUT THE CRUISE CONTROL OFF AS I WAS HEADING INTO TOWN. I THEN PULLED INTO BIG SCOOP(CANTON,IL BUSINESS) PARKING LOT GOING LESS THAN 5 MPH-A LADY WALKED IN FRONT OF MY CAR AND I TOUCHED THE BRAKE AND AGAIN I EXPERIENCED UNWANTED ACCELERATION AND AGAIN I WAS QUICK IN SHOVING CAR INTO NEUTRAL PREVENTING A SERIOUS INJURY. I WENT HOME AND CALLED FORT TOYOTA IN PEKIN, IL AND I TOOK CAR IN FEB, 17, 2012 AT NOON. THEY HAD THEIR TOP MECHANIC CHECK IT OUT-HE SAID HE COULD FIND NOTHING WRONG. THEY CALLED TOYOTA'S HEADQUARTERS AND THEY TOLD THEM IT WAS A FLOORMAT ISSUE. THEY TOLD ME THAT AND I TOLD THEM IT HAD NOTHING TO DO WITH THE FLOORMATS BUT RATHER AFTER TOUCHING THE BRAKE PEDAL IS WHEN I RECEIVED UNWANTED ACCELERATION IN BOTH INCIDENTS. THEY ASKED ME SEVERAL QUESTIONS ABOUT THAT AND THEY GAVE ME TOYOTA'S HEADQUARTERS NUMBER AND GAVE ME A RENTAL CAR TO USE. WHEN I CALLED THEIR HEADQUARTERS THEY SAID IT WAS A FLOORMAT ISSUE AND THAT WAS THEIR FINAL STATEMENT ON THE MATTER. I TOLD THEM IT WAS A BRAKE ISSUE BUT THEY STUCK TO FLOORMATS AS THE CAUSE AND THAT IS WHY I'M REPORTING THIS MATTER TO YOU AS I FEEL FOR THE SAFETY OF ALL DRIVERS; THIS ISSUE NEEDS TO BE RESOLVED BY ANY AUTOMAKER WITH UNWANTED ACCELERATION PROBLEMS. A FIRST STEP IS TO ADMIT THAT THEY HAVE THE PROBLEM THEN GOOD(SAFE) THINGS WILL RESULT. THANK YOU FOR HEARING ME OUT. IT IS APPRECIATED VERY MUCH,[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR