NHTSA Complaint #10448850 — 2007 SUZUKI XL7

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10448850
Vehicle	2007 SUZUKI XL7
Component	STEERING
Date of Incident	November 1, 2011
Date Filed	February 21, 2012
Mileage	58,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

TL* THE CONTACT OWNS A 2007 SUZUKI XL7. THE CONTACT STATED THAT WHILE ATTEMPTING TO EXIT A PARKING SPACE, THE POWER STEERING ASSIST FAILED. THE CONTACT STATED THAT HE COULD HARDLY STEER THE VEHICLE AND WOULD HAVE TO ENGAGE THE ACCELERATOR PEDAL IN ORDER TO REGAIN SOME TYPE OF CONTROL OVER THE STEERING. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE RACK AND PINION, AND THE POWER STEERING PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 58,000 AND THE CURRENT MILEAGE WAS 70,500.

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