NHTSA Complaint #10447149 — 2011 KIA SORENTO

VISIBILITY issue reported to NHTSA

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Complaint Details

ODI Number	10447149
Vehicle	2011 KIA SORENTO
Component	VISIBILITY
Date of Incident	February 2, 2012
Date Filed	February 8, 2012
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

WHILE DRIVING ON THE HIGHWAY WITH THE DEFROSTER (DUE TO WEATHER CONDITIONS) I HEARD WHAT SOUNDED LIKE A ROCK HITTING MY WINDSHIELD, BUT SAW NO VISIBLE DAMAGE. WHEN I ARRIVED AT MY DESTINATION I LOOKED AND DISCOVERED WHAT APPEARED TO BE A CHIP IN THE GLASS, ONLY IT WAS ON THE INSIDE OF THE WINDSHIELD. IT IS LOCATED NEAR THE VIN TAG AREA. SINCE THAT TIME SEVERAL SMALL CRACKS HAVE APPEARED, ORIGINATING FROM THE "CHIPPED" AREA. I HAD A GLASS REPAIR SHOP OUT AND THEY CONFIRMED IT WAS ON THE INSIDE OF THE GLASS AND THAT IT IS EITHER A MANUFACTURER DEFECT OR CAUSED BY THE HEATING ELEMENT THAT RUNS UNDER THE GLASS. I AM CURRENTLY WORKING WITH THE LOCAL KIA DEALER TO TRY AND GET THIS RESOLVED UNDER WARRANTY BUT WANTED TO GET A COMPLAINT IN IN CASE OTHERS HAVE EXPERIENCED THE SAME THING. *TR

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