NHTSA Complaint #10446200 — 2003 MINI COOPER

BEGINNING IN APPROXIMATELY APRIL OF 2009, THE AIRBAG WARNING LIGHT HAS BEEN ON CONSTANTLY. ANYONE WHO IS INTELLIGENT ENOUGH TO USE ANY INTERNET SEARCH ENGINE CAN FIND HUNDREDS OF ACCOUNTS OF THE SAME ISSUE. DUE TO WHAT HAS BEEN INDEPENDENTLY VERIFIED AS A WIRING PROBLEM IN THE SEAT SENSORS, THE AIRBAG WARNING LIGHT IS ALWAYS ON AND CAN CAUSE THE CAR TO DEPLOY WITH IMPROPER FORCE. THIS IS A WIDELY KNOWN ISSUE WITH MINI OWNERS, AND SEVERAL INDEPENDENT MECHANICS HAVE ALL ATTRIBUTED THE PROBLEM TO A WIRING HARNESS UNDERNEATH THE SEAT THAT BREAKS DUE TO MOVING THE SEAT BACK AND FORTH. UNLESS I'M MISSING PAGES FROM THE MANUAL, MOVING THE SEAT BACK AND FORTH IS A NORMAL FUNCTION, AND IT SHOULD NOT BE CONSIDERED NORMAL WEAR AND TEAR IF SIMPLY MOVING THE SEAT BACK AND FORTH CAN RENDER THE AIRBAG SENSOR USELESS. MINI ACKNOWLEDGED THIS ISSUE IN 2006, AND STATED 'IN THE INTEREST OF CUSTOMER SATISFACTION, WE ARE EXTENDING THE WARRANTY COVERAGE OF THE VEHICLE FOR DEFECTS THAT MAY OCCUR, FOR THIS SPECIFIC AIR BAG WARNING LAMP ISSUE, ON YOUR VEHICLE FOR 10 YEARS / 150,000 MILES, WHICHEVER OCCURS FIRST. UNDER TERMS OF THIS WARRANTY COVERAGE, MINI WILL COVER ALL NECESSARY REPAIR COSTS RELATED TO THIS ACTION.' I HAVE BEEN TOLD THREE TIMES BY MINI THAT THIS DOES NOT APPLY TO MY CAR. THEY CANNOT PROVIDE ANY INFORMATION AS TO WHY IT DOES NOT APPLY. THEY JUST TELL ME THAT MY CAR IS NOT ELIGIBLE FOR THIS REPAIR DESPITE THE FACT THAT IT CLEARLY FITS THE BILL. THIS IS A MAJOR SAFETY ISSUE. THE WIRING IS CLEARLY DEFECTIVE, AND NOBODY SHOULD HAVE TO PAY OUT OF POCKET TO HAVE A DEFECT CORRECTED. MINI WON'T EVEN PAY TO HAVE A TECHNICIAN DIAGNOSE THE ISSUE. *TR