NHTSA Complaint #10445843 — 2010 FORD TRANSIT CONNECT ELECTRICAL SYSTEM

Complaint Details

ODI Number	10445843
Vehicle	2010 FORD TRANSIT CONNECT
Component	ELECTRICAL SYSTEM
Date of Incident	January 25, 2012
Date Filed	January 30, 2012
Mileage	14,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

AFTER THE VEHICLE SAT FOR AN UNKNOWN PERIOD OF TIME, ATTEMPTS TO RE-START THE VEHICLE FAILED DUE TO THE APPARENT LOSS OF PROGRAMMING IN THE PCM MODULES. FORD HAS RECOGNIZED THIS ISSUE BY APPARENTLY A TSB, PER THE DEALER, THAT THE VEHICLE MUST BE STARTED EVERY 15 DAYS OR THIS MAY HAPPEN. AT NO TIME WAS THIS ISSUE RELAYED ON ANY LEVEL TO THE END-USER OF THE VEHICLE, YET, FORD EXPECTS THE END-USER OF THE VEHICLE TO ABSORB THE COST OF RE-PROGRAMMING. I FEEL STRONGLY THAT AS THIS IS A RECOGNIZED ISSUE THAT UPON THE FIRST TROUBLE CALL SHOULD BE COMPENSATED BY FORD. FURTHERMORE I FEEL THAT FORD SHOULD BE INFORMING THE CONSUMER OF THIS ISSUE. TT

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