NHTSA Complaint #10862490 — 2010 FORD TRANSIT CONNECT

TL* THE CONTACT OWNS A 2010 FORD TRANSIT CONNECT. THE CONTACT STATED THAT WHEN ATTEMPTING TO EXIT THE VEHICLE, THE DRIVER SIDE DOOR FAILED TO UNLOCK UTILIZING THE KEY FOB OR THE HANDLE. THE CONTACT HAD TO EXIT THE VEHICLE UTILIZING THE PASSENGER SIDE DOOR. THE CONTACT CALLED THE DEALER AND WAS NOTIFIED THAT THERE WERE NO RECALLS ON THE DOOR LOCK ACTUATOR. THE VEHICLE WAS DRIVEN THEN TO AN INDEPENDENT MECHANIC THAT REPLACED THE DOOR LOCK ACTUATOR. THE FAILED OCCURRED ON TWENTY-FIVE OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 216,000.