NHTSA Complaint #10443160 — 2005 CHRYSLER PT CRUISER CONVERTIBLE

DATE: JANUARY 9, 2012 CURRENT CASE FILE #[XXX]; PREVIOUS CASE FILE #[XXX]. TO DATE, CHRYSLER DEALERSHIPS HAVE NOT BEEN ABLE TO DIAGNOSE AND CONSEQUENTLY FIX A RECURRING STALLING PROBLEM WITH THE ABOVE REFERENCED VEHICLE; A PROBLEM THAT FIRST OCCURRED IN OCTOBER OF 2010. THE MCKINNEY DEALERSHIP IN EASLEY, SC FIRST ATTEMPTED A FIX, THEN THE BIG O DEALERSHIP IN GREENVILLE, SC (TWICE), AND MOST RECENTLY THE BENSON DEALERSHIP IN GREER, SC. OVERALL, THE VEHICLE HAS BEEN OUT OF SERVICE 3 WEEKS AND 2 DAYS WHILE AT THESE DEALERSHIPS. MCKINNEY'S ATTEMPT OCCURRED WHILE THE VEHICLE WAS UNDER THE CHRYSLER EXTENDED WARRANTY. BIG O AND BENSON'S ATTEMPTS HAVE BEEN MADE AFTER THE EXPIRATION OF THE WARRANTY (FROM TIME, NOT MILEAGE), AS A FOLLOW UP TO A PRE-EXISTING CONDITION. MEANWHILE, BETWEEN ATTEMPTED FIXES THE VEHICLE POSES A SAFETY HAZARD, ACTUALLY PUTTING CHRYSLER AT A LIABILITY RISK. A STALLING VEHICLE IN HEAVY, FAST MOVING TRAFFIC HAS A HIGH POTENTIAL OF CREATING AN ACCIDENT, AN INJURY, OR EVEN A DEATH. IN REALITY A VERY SERIOUS ACCIDENT ALMOST OCCURRED RECENTLY ON INTERSTATE 26 IN HENDERSONVILLE, NC AS A TRACTOR TRAILER WAS FOLLOWING THE VEHICLE WHEN IT WENT INTO A STALL. FORTUNATELY, THE SHOULDER OF THE HIGHWAY GAVE AN ESCAPE ROUTE FROM BEING RUN DOWN. WIDE SHOULDERS ARE NOT ALWAYS AVAILABLE FOR ESCAPE. ADDITIONALLY, WITHIN THE TIME FRAME BEGINNING IN 2010, WE HAVE NOT BEEN OFFERED AN OPPORTUNITY TO SPEAK WITH A CHRYSLER AREA REPRESENTATIVE AND HAVE NOT HAD THE BEST CO-OPERATION FROM THE CHRYSLER CASE MANAGERS IN AUBURN HILL, MI. WITHOUT CHRYSLER OFFERING THE OPTIONS OF FIXING , TRADING OR BUYING BACK THE VEHICLE, WE MUST EXERCISE OTHER OPTIONS AVAILABLE TO US. NOTE: THIS VEHICLE WAS PURCHASED NEW AND I HAVE BEEN THE ONLY OWNER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR