NHTSA Complaint #10441786 — 2007 JEEP WRANGLER

AS DRIVING ON HIGHWAY ENGINE STARTED TO MAKE CLICKING NOISE, CALLED LOCAL JEEP DEALERSHIP AND BROUGHT INTO SHOP NO ENGINE LIGHTS OR OIL LIGHTS ON, SERVICE PERSON TOLD ME THAT OIL WAS 5 QUARTS LOW IN A 6 QUART ENGINE AND THE ENGINE BEARINGS WERE STRIPPED NEED NEW ENGINE AND LIFE TIME POWERTRAIN WARRANTY WILL NOT COVER ENGINE. WHEN I ASK SERVICE PERSON WHY THIS HAPPEN HE COULD NOT AND WOULD NOT GIVE STRAIGHT ANSWER SIMPLE SAID " AFTERMARKET OIL FILTER, AND I FOUND NO LEAKS" THEN ASKED IF IT WAS THE OIL FILTER HE SAID " NO I'M NOT TELLING YOU IT WAS THE OIL FILTER!" THEN I SAID "IF IT IS NOT THE OIL FILTER NOR YOU FOUND NO LEAKS WHERE DID THE OTHER 5 QUARTS OF OIL DISAPPEAR TO. IT MUST BE A DEFECTED ENGINE. I JUST CHANGE THE OIL 2000 MILES AGO!" IN ALL SERVICE DEPARTMENT WILL NOT TELL ME WHY THE ENGINE FAILED OR HOW IT HAPPEN NEITHER WILL CHRYSLER. *KB