NHTSA Complaint #10441503 — 2009 FORD FLEX

ENGINE AND ENGINE COOLING issue reported to NHTSA

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Complaint Details

ODI Number 10441503
Vehicle 2009 FORD FLEX
Component ENGINE AND ENGINE COOLING
Date of Incident
Date Filed
Mileage 25,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State DE

Consumer Description

I PURCHASED MY FLEX NEW ON OCT 2009 AND IT HAS SHUT OFF WHILE DRIVING THREE TIMES SINCE I BOUGHT IT. THE FIRST TIME IT HAPPENED I WAS DRIVING THROUGH MY NEIGHBORHOOD (WITH MY CHILDREN IN THE CAR WITH ME) AT 20MPH ALL THE WARNING LIGHTS CAME ON MY ENGINE SHUT OFF, LOSS OF POWER STEERING, LOSS OF BRAKES. LUCKILY I WAS ABLE COAST TO THE SIDE OF THE STREET. I WAITED A FEW MINUTES AND IT WOULDN'T START. I TRIED TO START IT AGAIN AND IT STARTED UP. THE SECOND TIME I WAS DRIVING ON THE HIGHWAY(WITH MY CHILDREN IN THE CAR WITH ME) AT 55MPH ENGINE SHUT OFF, LOSS OF POWER STEERING, LOSS OF BRAKES AND CHECK ENGINE LIGHT CAME ON, I COASTED TO THE SHOULDER, WAITED A FEW MINUTES AND IT STARTED RIGHT UP. I TOOK IT TO THE DEALERSHIP; THEY TOLD ME THEY COULDN'T FIND ANY ISSUES THAT WOULD CAUSE THE VEHICLE TO TURN OFF WHILE DRIVING SO THEY DIDN'T ATTEMPT TO FIX IT. THE THIRD TIME WAS LAST WEEK WHILE DRIVING THROUGH MY NEIGHBORHOOD(WITH MY CHILDREN IN THE CAR WITH ME) AT 20 MPH, ENGINE SHUT OFF, LOSS OF POWER STEERING, LOSS OF BRAKES AND CHECK ENGINE LIGHT CAME ON. I TOOK IT TO THE DEALERSHIP AGAIN AND AGAIN THEY TOLD ME THAT THEY COULDN'T DUPLICATE THE ISSUE SO THEY DIDN'T ATTEMPT TO FIX IT. MY CHILDREN WERE IN THE CAR WITH ME ALL THREE TIMES. I'VE TAKEN TO THE DEALERSHIP 3 TIMES FOR THIS ISSUE AND THEY CANT DUPLICATE THE ISSUE SO THEY CAN'T FIND THE PROBLEM SO THEY DIDN'T EVEN ATTEMPT TO FIX IT. I JUST DROPPED IT OFF THIS WEEK FOR THE FOURTH TIME. ITS VERY FRUSTRATING TO HAVE THIS ISSUE ESPECIALLY SINCE IM SCARED TO DRIVE THE VEHICLE WITH MY KIDS IN THE CAR. I FEEL ITS A HUGE SAFETY ISSUE. ITS A TOTAL INCONVENIENCE TO HAVE TO KEEP GOING BACK TO THE DEALERSHIP AND DROP OFF MY VEHICLE. I HAVE THREE CHILDREN AND NEED A DEPENDABLE VEHICLE. LUCKILY WE WEREN'T INJURED BUT IM WORRIED THAT THE NEXT TIME IT HAPPENS AN INJURY COULD OCCUR. WHY HASN'T FORD LISTED THIS ISSUE IN THEIR TSB! *TR

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