NHTSA Complaint #10441242 — 2011 CHEVROLET SILVERADO

THE DRIVER SIDE MIRROR WILL NOT ADJUST OUTWARD FAR ENOUGH TO ELIMINATE A BLIND SPOT ON THAT SIDE OF THE VEHICLE. 9/22/11 TOM BANNEN CHEVROLET IN MADISON TN ATTEMPTED TO SOLVE THE PROBLEM BY REPLACING THE MIRROR, BUT THAT RESULTED IN NO IMPROVEMENT. 12/8/11 I COMPLAINED TO THE DEALER AGAIN. [XXX], THE SERVICE WRITER, SAT IN MY TRUCK, OPERATED THE MIRROR AND CONFIRMED THAT THE MIRROR WOULD NOT ADJUST OUTWARD FAR ENOUGH TO ELIMINATE A BLIND SPOT. HE SAID THAT IT WAS DEFINITELY NOT RIGHT,' AND THEY WOULD CHECK IT OUT TO SEE WHAT REPAIR IS NEEDED. BUT WHEN I PICKED UP THE TRUCK, THEY SAID IT OPERATES LIKE ALL THEIR OTHER TRUCKS AND WOULD MAKE NO IMPROVEMENT. 12/10/11 I COMPLAINED TO GM AT 866-790-5600. 12/21/11 "DISTRICT SPECIALIST" JOHN (EXTENSION 42327) SAID GM WILL NOT DO ANYTHING TO CORRECT THE PROBLEM AND THAT THIS IS GM'S FINAL POSITION ON THIS PROBLEM. THIS DEFECT LEAVES A BLIND SPOT IN MY VIEW, AND THAT INCREASES THE HAZARD OF MOVING LEFT TO CHANGE LANES. I AM, OF COURSE, AM NOT SATISFIED WITH THIS SITUATION. IT PLACES ME AT GREATER RISK THAN SHOULD BE NECESSARY WHEN DRIVING MY TRUCK. PERHAPS OTHER SILVERADO OWNERS ARE SUFFERING THIS SAME INCREASED RISK. PLEASE PROMPTLY PROVIDE A SOLUTION, INSTRUCT MY DEALER ON THAT SOLUTION, AND NOTIFY ME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR