NHTSA Complaint #10441095 — 2007 MAZDA CX-7

ENGINE AND ENGINE COOLING issue reported to NHTSA

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Complaint Details

ODI Number	10441095
Vehicle	2007 MAZDA CX-7
Component	ENGINE AND ENGINE COOLING
Date of Incident	November 19, 2011
Date Filed	December 23, 2011
Mileage	97,633 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

DEALERSHIP MAINTAINED CX-7 EXPERIENCED MAJOR FAILURE WHILE DRIVING. ENGINE DIED AND MAJOR OIL LEAK WAS NOTICED. CAR HAD TO BE TOWED TO THE DEALERSHIP. THE DEALERSHIP FIRST INDICATED THAT THERE WAS SOME TYPE OF FAILURE REGARDING THE #3 CYLINDER. DEALERSHIP SAID THAT THE PROBABLE CAUSE OF FAILURE WAS DUE TO TURBO OVERHEATING. LATER THE DEALERSHIP STATED THAT THE #4 PISTON FAILED AND CAUSED CATASTROPHIC DAMAGE TO THE ENGINE. THE CAUSE OF FAILURE WAS NEVER DETERMINED. THE ENGINE, TURBOCHARGER, THERMOSTAT, EGR VALVE, INTAKE MANIFOLD, STARTER AND O2 SENSOR WERE REPLACED. TOTAL COST OF REPAIRS (LABOR, PARTS, AND MISC CHARGES) PRIOR TO TAX WAS $10,557.49. PRIOR TO ENGINE FAILURE WE INFORMED THE DEALERSHIP THAT THE CHECK ENGINE LIGHT WAS CONSTANTLY ON BUT STATED THAT IT WAS DUE TO THE GAS CAP NOT BEING PROPERLY PUT ON. THEY NEVER SCANNED THE COMPUTER DESPITE THE CAR BEING UNDER WARRANTY. ADDITIONALLY A TICKING NOISE HAS BEEN PREVIOUSLY BROUGHT TO THE DEALERSHIP'S ATTENTION BUT WAS TOLD THAT THE ENGINE NOISE WAS NORMAL FOR THIS PARTICULAR ENGINE. *TR

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