NHTSA Complaint #10440257 — 2008 FORD ESCAPE

ON 12-13-2011, THE POWER STEERING FAILED ON THIS VEHICLE. FORTUNATELY I WAS IN A PARKING LOT WHEN THIS HAPPENED. I WAS ABLE TO DRIVE HOME BY EXERTING GREAT FORCE ON THE THEN MANUAL STEERING. IF THIS HAD HAPPENED WHILE ACTUALLY IN MOTION I DOUBT THAT I COULD HAVE CONTROLLED THE VEHICLE TO A SAFE STOP. THE NEXT MORNING I STARTED THE CAR TO TAKE IT TO THE FORD DEALER AND THE STEERING WORKED. THE DEALER WAS UNABLE TO FIND A PROBLEM. I THEN TELEPHONED THE MANUFACTURE AND WAS TOLD THEY COULD NOT HELP ME UNLESS THE DEALER WAS ABLE TO FIND A PROBLEM. I TOLD THE PERSON THE CAR WAS UNSAFE TO DRIVE AND WAS TOLD UNLESS THE DEALER CAN FIND THE PROBLEM WE CAN'T HELP. I TOLD THE PERSON I WOULD REPORT THIS INCIDENT TO THE NTSB AND WAS TOLD THAT IS YOUR RIGHT. *TR