NHTSA Complaint #10440124 — 2011 DODGE JOURNEY

SERVICE BRAKES, HYDRAULIC issue reported to NHTSA

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Crash

Complaint Details

ODI Number	10440124
Vehicle	2011 DODGE JOURNEY
Component	SERVICE BRAKES, HYDRAULIC
Date of Incident	October 3, 2011
Date Filed	December 16, 2011
Mileage	5,400 miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

THE CAR HAS BEEN SHAKING FOR A FEW MONTHS NOW, WORSE WHEN BRAKING. TWICE NOW, WE HAVE HAD TO STOP ABRUPTLY AND THE FRONT BRAKES DID NOT WORK CORRECTLY. ONCE IT DID CAUSE A MINOR ACCIDENT. THERE IS A LOUD GRINDING SOUND FROM THE FRONT WHEEL AREA AND POOR STOPPING AND THE STEERING WHEEL SHAKES. IT HAS BEEN TO THE DEALER FOUR TIMES NOW FOR THE SAME COMPLAINTS. THEY REPLACED THE REAR ROTORS FOR SOME REASON. NOW THEY ARE REPLACING THE FRONT ROTORS. THE DEALER CLAIMED THERE HAVE BEEN NO REPORTS OF BRAKING/STEERING PROBLEMS FOR THIS YEAR/MODEL SO THEY DO NOT KNOW WHAT TO DO. THE PROBLEM IS MUCH WORSE AT INTERSTATE SPEEDS OF 60+. THE DEALER SERVICE CENTER ALSO ADVISED US THAT AFTER 12000 MILES, THE ROTORS/BRAKES/ETC WILL NOT BE COVERED BY WARRANTY ALTHOUGH IT HAS BEEN A NOTICEABLE ISSUE SINCE WITHIN A FEW MONTHS OF PURCHASE. *TR

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