NHTSA Complaint #10439903 — 2008 FORD ESCAPE

MY VEHICLE HAS BEEN EXPERIENCING A JERKING MOVEMENT IN THE STEERING WHEEL (FEELS LIKE FORCE FEEDBACK FROM A DRIVING SIMULATOR), MOST NOTICEABLE AT A STOP. IT APPEARED TO BE A MALFUNCTION OF THE ELECTRONIC POWER STEERING SYSTEM. I HAD THE VEHICLE INSPECTED AND WAS TOLD THE STEERING COLUMN NEEDED TO BE REPLACED TO CORRECT THE ISSUE. THIS IS BECAUSE THE ELECTRONIC POWER STEERING IS LOCATED IN THE COLUMN. I WAS TOLD THAT THE PARTS ARE NOT AVAILABLE AT THIS TIME AND ARE ON NATIONAL BACK ORDER PUSHING THEIR AVAILABILITY OUT 5 MONTHS OR SO. I HAVE BEEN FORCED TO DRIVE THE VEHICLE FOR SEVERAL WEEKS IN A WORSENING CONDITION UNTIL A FEW DAYS AGO THE POWER STEERING COMPLETELY FAILED AT HIGHWAY SPEED. POWER STEERING WILL COME BACK AFTER RESTARTING THE VEHICLE, BUT NOW THE STEERING GOES OUT 3 OR MORE TIMES ON MY 30 MILE HIGHWAY COMMUTE. I HAVE ALSO NOTICED THAT THERE IS A TENDENCY FOR THE VEHICLE TO "AUTO-STEER" OR VEER IN EITHER DIRECTION WITH NO DRIVER INPUT. NEEDLESS TO SAY, I HAVE LOST ALL CONFIDENCE IN THE SAFETY OF THE VEHICLE. I HAVE CONTACTED FORD CUSTOMER SERVICE DIRECTLY AND AM AWAITING A RESPONSE. *TR