NHTSA Complaint #10439736 — 2011 KIA OPTIMA

PURCHASED MY BRAND NEW KIA OPTIMA IN MAY 2011. FROM THE ONSET THE REMOTE START NEVER WORKED ON THE FIRST TRY, EVENTUALLY IT DIDN'T WORK AT ALL. IN AUG NOTICED THAT THE HORN WASN'T SOUNDING RIGHT, EVENTUALLY IT DIDN'T WORK AT ALL. I TOOK THE CAR IN FOR THE HORN TO BE REPAIRED AND THEY STATED THAT IT WAS A BAD FUSE. 1 WEEK LATER HORN WAS OUT AGAIN. I RETURNED TO THE DEALER WHO SAID THEY WOULD ORDER 2 NEW HORNS AS THEY WEREN'T SURE WHAT WAS THE CAUSE. BOUGHT THE CAR IN TO HAVE HORNS INSTALLED THEY SAY "WE NEED TO ORDER A NEW MODULE FOR YOUR CAR" ALTHOUGH THE HORNS WERE WORKING, I FIGURED THE MODULE WAS THE REASON THE HORNS WENT BAD IN THE FIRST PLACE. I CALL TO WEEKS LATER, THEY STILL HAVEN'T RECEIVED THE PARTS (STRANGE). I MENTION THAT NOW THE REMOTE START IS COMPLETELY OUT THEY SAY "WE KNOW, THAT IS WHY WE ORDERED THE MODULE" (WHY WASN'T THIS EXPLAINED TO ME??). OCT 2011 I SPEND YET ANOTHER SAT MORNING AT THE DEALER. AN HOUR AND A HALF IN THEY SAY WE CANT FIGURE THIS OUT WE NEED TO ORDER THE SCHEMATICS ON THIS CAR...YOU WILL NEED TO DROP THE CAR OFF NEXT WEEK. I LEAVE THE CAR FOR OVER A WEEK, THEY CALL TO SAY THEY ARE ORDERING A WHOLE NEW REMOTE START SYSTEM. WHEN I PICK UP THE CAR THE REMOTE START IS STILL WORKING INTERMITTENTLY, THE ALARM IS GOING OFF AT RANDOM AND THE SUNROOF WILL NOT CLOSE. I RETURN THE CAR THE FOLLOWING WEEK THEY SAY THEY ARE NOT HAVING ANY PROBLEMS WITH THE REMOTE START, ALARM HASN'T SOUNDED AND THEY JUST NEEDED TO REPLACE THE FUSE FOR THE ROOF. I AM NOT SURE WHAT THEY DID BUT THEY DID SOME SORT OF REPAIR, NO PROB WITH EITHER SINCE THEN. TODAY DEC 12, 2011 I HAVE CALLED TO TELL THEM THAT THE HORNS ARE COMPLETELY OUT AGAIN, "THEY SAY BRING HER IN AND WE WILL TAKE A LOOK AT HER". I HAVE NO DESIRE TO SPEND A DAY AT KIA DEALER ONCE A MONTH. IN FACT, I NO LONGER HAVE A DESIRE FOR KIA PERIOD. I AM CONTACTING BBB'S LEMON LAW ASSISTANCE TODAY. *TR