NHTSA Complaint #10438475 — 2007 CHRYSLER PACIFICA AWD

HAVE BEEN EXPERIENCING A CLUNK FROM THE RIGHT WHEEL WELL FOR A FEW WEEKS. HAD MIDAS LOOK AT IT LAST WEEK WHILE REPLACING FRONT BRAKES, BUT THEY SAID THEY DIDN'T SEE ANYTHING. THIS WEEK, WAS GETTING OIL CHANGE AND TRANSMISSION FLUSHED. MENTIONED THE NOISE AGAIN, AND THIS TIME WAS TOLD THE NOISE WAS DUE TO ENGINE MOUNT FAILURE OF THE LEFT AND RIGHT ENGINE MOUNTS. I IN TURN CALLED MY LOCAL CHRYSLER DEALERSHIP SINCE I PURCHASED MY CAR WITH THE LIFETIME POWER TRAIN WARRANTY AS WELL AS AN EXTENDED WARRANTY, AND WAS TOLD THAT NEITHER ONE OF THESE WOULD COVER THE REPLACEMENT. THEN, CHRYSLER PROCEEDED TO QUOTE ME A REPLACEMENT COST THAT WAS $300 OVER MY MIDAS QUOTE. I ASKED THE TECHNICIAN, "DOESN'T THIS SEEM TO BE A PREMATURE FAILURE, SINCE I ONLY HAVE 67,000 MILES?" TO WHICH HE REPLIED, "YES IT DOES." HE ALSO SAID THE REASON THIS PART IS NOT COVERED IS BECAUSE IT IS CONSIDERED A "CONSUMABLE" PART. REALLY? CAN I BUY THAT WITH MY OIL? BUT, BASED ON ALL OF THE COMPLAINTS I HAVE SEEN ABOUT THIS ON NUMEROUS WEBSITES, ENGINE MOUNTS ARE AS CONSUMABLE AS BRAKE PADS WHERE CHRYSLER IS CONCERNED. NEEDLESS TO SAY, I TOLD THE TECHNICIAN THAT I WOULD NOT BE TAKING MY CAR TO THE DEALERSHIP FOR THIS REPAIR. I CAME HOME AND DECIDED TO GOOGLE THIS PROBLEM TO SEE IF IT WAS A COMMON OCCURRENCE, AND OH MY! CHRYSLER NEEDS TO RECALL THE ENGINE MOUNTS AND REFUND THEIR CUSTOMERS WHO HAVE HAD TO PAY FOR THESE REPAIRS SINCE NONE OF THEIR WARRANTIES SEEM TO! TAKE RESPONSIBILITY FOR YOUR PRODUCT. THIS WAS A $36,000 CAR! *TR