NHTSA Complaint #10227679 — 2007 CHRYSLER PACIFICA AWD

ON APRIL 15TH 2008 AT APPROXIMATELY 8:45AM I WAS DRIVING OUR BRAND NEW CHRYSLER PACIFICA LIMITED ADDITION. I PULLED INTO THE PARKING OF 2155 SUITE B ELECTRIC RD, ROANOKE, VA 24018. AS I GOT OUT OF THE CAR WITH MY 2YR OLD DAUGHTER THE CAR CAUGHT ON FIRE UNDERNEATH THE HOOD. IT CAUSED $5,000 OF DAMAGE TO THE BUILDING AS WELL AS DAMAGED THE CAR COMPLETELY(WE HAVE MANY PICTURES). THE FIRE DEPARTMENT ARRIVED AT THE SCENE WITHIN TWO MINUTES AND WAS ABLE TO PREVENT FURTHER DAMAGE TO THE BUILDING. OUR INSURANCE PRECEDED WITH AN INVESTIGATION AND FOUND THAT THE FIRE STARTED AROUND THE STEERING FLUID OR THE ANTI-FREEZE. THEIR FINDINGS CONCLUDED EVEN THOUGH IT WAS BURNED TO THE GROUND THAT IT WAS THE STEERING FLUID. CHRYSLER HAD THEIR OWN FORENSICS COME OUT AND ALL THEY DID WAS TAKE PICTURES AND REPORT BACK TO THEIR HEADQUARTERS. WITHIN A WEEK AND A HALF WE WERE INFORMED BY A LETTER THAT IT WAS NOT A MANUFACTURED DEFAULT. BUT WOULD NOT LET US KNOW WHAT "CAUSED" IT. IT WAS A BRAND NEW CHRYSLER WITH ONLY 6,700 MILES ON IT. WE BOUGHT IT BRAND NEW. IF YOU COULD PLEASE HELP US WITH ANY INFORMATION YOU HAVE WE WOULD TRULY APPRECIATE IT. WE HAVE NO CAR AND CHRYSLER DOES NOT WANT TO HELP US BUT IT WOULD BE HELPFUL TO KNOW WHAT "CAUSED" IT. IF IT ISN'T THE STEERING FLUID LEAK THAN WHAT CAUSED A BRAND NEW CAR TO CATCH FIRE AND GO UP IN FLAMES? SINCERELY, MARY-KATHRYN BAILEY *TR