NHTSA Complaint #10437671 — 2007 CHRYSLER PACIFICA

FAILED MOTOR MOUNTS. I AM THE ORIGINAL OWNER OF A 2007 CHRYSLER PACIFICA. I TOOK THE VEHICLE TO A DEALER AND WAS INFORMED THAT THE MOTOR MOUNTS HAD FAILED AND NEEDED TO BE REPLACED. CHRYSLER WAS MADE AWARE OF THE FAILURE. AND THEY STATED THAT NO RECALLS HAD BEEN ISSUED. MILEAGE AT THE TIME OF DIAGNOSIS WAS 59,000. AS THE VEHICLE WAS OUT OF THE BASIC WARRANTY, AND MOUNTS ARE NOT COVERED UNDER THE POWERTRAIN WARRANTY, I WAS TOLD I HAVE NO COVERAGE FOR REPAIR OF THIS KNOWN DEFECT. MANUFACTURER SUGGESTED THAT I PAY FOR THE REPAIR AT THE DEALERSHIP, AT THE WILDLY INFLATED DEALER PRICING, AND THEN THEY WOULD SEE IF THERE WAS ANYTHING THEY COULD DO REGARDING A POSSIBLE PARTIAL REIMBURSEMENT AFTER THE FACT. I MAY HAVE BEEN DUMB ENOUGH TO BUY A CHRYSLER, BUT I'M NOT THAT DUMB. AN ESTIMATE FROM A PRIVATE GARAGE WAS 50% LESS. A REVIEW OF THIS SITE AND THE BROADER INTERNET SHOWS THIS TO BE A KNOWN AND COMMON PROBLEM WITH THESE VEHICLES. HOW MANY OF THESE FAILURES NEED TO BE REPORTED BEFORE A RECALL IS ISSUED? *KB