NHTSA Complaint #10436092 — 2006 PONTIAC TORRENT

THE HEATER STOPPED WORKING ON MY 2006 PONTIAC TORRENT, COLD AIR COMES OUT OF THE VENTS REGARDLESS OF THE SETTING. I LIVE IN MICHIGAN WHERE IT IS ESSENTIAL TO BE ABLE TO USE THE DEFROST AND THE HEATER. WE CONTACTED THE DEALER AND WERE TOLD THAT IT WOULD COST A MINIMUM OF $1200 DOLLARS TO FIX AND 8-10 HOURS OF LABOR, THE ACTUAL PART IS UNDER $100. THE DELAERSHIP EVEN SAID THAT THIS IS A TYPICAL PROBLEM ON THE TORRENTS AND THAT THEY HAVE FIXED MANY OF THEM. THE WARRANTY DOESN'T COVER IT ONCE THE VEHICLE HAS GONE OVER THE MILEAGE ALLOTTED BY THE MANUFACTURER HOWEVER I DON'T FEEL THAT THIS SHOULD BE A FACTOR FOR THE HEATER AS THE NUMBER OF MILES DRIVEN DOES NOT AFFECT THE HEATING/COOLING SYSTEM. I DON'T FEEL THAT I SHOULD BE RESPONSIBLE FOR REPLACING A PLASTIC PART AND PAYING FOR LABOR ESPECIALLY SINCE THIS SEEMS TO BE A COMMON DEFECT IN THE TORRENT. ADDITIONALLY AND MOST IMPORTANTLY THIS IS A HUGE SAFETY ISSUES SINCE YOU NEED TO SEE OUT YOUR WINDSHIELD TO DRIVE. GM NEEDS TO MAKE THIS RIGHT BY HAVING A RECALL ON THIS PART! *TR