NHTSA Complaint #10435347 — 2004 MERCURY MOUNTAINEER POWER TRAIN

Complaint Details

ODI Number	10435347
Vehicle	2004 MERCURY MOUNTAINEER
Component	POWER TRAIN
Date of Incident	November 12, 2011
Date Filed	November 12, 2011
Mileage	84,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

THE TRANSMISSION FAILED ON MY 2004 MOUNTAINEER THE FIRST TIME IN JULY 2009 WITH ONLY APPROX 58,000 MILES. IT WAS UNDER WARRANTY. I WAS TOLD BY THE MERCURY DEALERSHIP THAT MY TRANSMISSION WOULD HAVE TO BE REBUILT FOR THE TRANSMISSION WAS ON NATIONAL BACK ORDER FOR A BRAND NEW TRANSMISSION. I MADE AN INQUIRY AS TO WHY A TRANSMISSION WOULD BE ON NATIONAL BACK ORDER??. NOW AT APPROX 84,000 MILES THE WARRANTY REBUILT TRANSMISSION HAS FAILED AGAIN . THAT IS ONLY 24,000 MILES PUT ON THE REBUILT TRANSMISSION. MY REBUILT TRANSMISSION HAS NOT EVEN HIT THE 30,000 MILES MAJOR TRANSMISSION SERVICE TIME. MY WARRANTY EXPIRED AT 75,0000 MILES . MY DEALERSHIP HAS INFORMED ME I HAVE NO WARRANTY ON A TRANSMISSION THAT WAS REBUILT UNDER WARRANTY PAST 75,0000 MILES. *TR

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