NHTSA Complaint #10435316 — 2007 CHRYSLER PACIFICA

A CHECK ENGINE LIGHT ILLUMINATED AND THE DTC CODE INDICATED A FAULT IN FUEL EVAP SYSTEM. A SMOKE TEST ON THE SYSTEM REVEALED THAT THE PLASTIC EVAP TUBE ON THE FUEL PUMP HAD CRACKED REQUIRING A FUEL PUMP REPLACEMENT. UPON REASSEMBLY IT WAS DETERMINED THAT OVER TIME THE RUBBER EVAP HOSE THAT RUNS BETWEEN THE TWO FUEL PUMPS WAS EITHER TOO SHORT OF HAD SHRUNK IN LENGTH OVER TIME STRESSING THE PLASTIC TUBE CAUSING IT TO BREAK. WHEN RECONNECTING THE RUBBER HOSE IT WAS APPARENT THAT THE HOSE WAS TOO SHORT BECAUSE WHEN THE HOSE WAS RECONNECTED THE EVAP FITTING WAS PULLED SEVERAL DEGREES OFF CENTER. THERE ARE TWO FUEL PUMPS ON THIS MODEL YEAR VEHICLE. ON ONE PUMP THE PLASTIC TUBE HAS A 90 DEGREE BEND AND THE DEFECTIVE PUMP PLASTIC TUBE DOES NOT HAVE A 90 DEGREE BEND. THIS FUEL PUMP WAS A BACK ORDERED ITEM INDICATING NUMEROUS FUEL PUMP ARE BEING REPLACED. TWO CHRYSLER MECHANICS, WHO DID NOT WORK ON MY CAR, STATED THIS IS A COMMON PROBLEM AND THEY HAVE REPLACED A NUMBER OF FUEL PUMPS RECENTLY. CHRYSLER DOES NOT COVER THIS REPAIR UNDER THEIR EXTENDED WARRANTY AND NO TSB'S OR RECALLS HAVE BEEN ISSUED FOR THIS PROBLEM. *TR