NHTSA Complaint #10433050 — 2010 HYUNDAI ACCENT

PURCHASED APPROX AUG 10 2011 FROM CARMAX. NOTICED VIBRATION OR SHUDDER FROM STEERING WHEEL IN PARK AND IDLING, MORE PRONOUNCED ON RIGHT SIDE OF ENGINE, RIGHT SIDE OF CAR INTO BACK SEAT. SOME VIBRATION AND SHUDDER WHILE DECELERATING AT SPEED AND AROUND 20 MPH. TOOK THE CAR TO HYUNDAI AROUND SEPTEMBER 2011. THEY CLAIMED THE CAR HAD 4 MOTOR MOUNTS (ENGINE AND TRANS I ASSUME) AND THAT 2 OF THE MOUNTS WERE BAD. AT DIFFERENT TIMES THEY DESCRIBED THE MOUNTS AS "BROKEN", "CRACKED", AND "STRETCHED". THEY INSTALLED THE TWO MOUNTS (LOWER FRONT AND BACK LOCATION TO ME) CALLING THEM "REVISED". I ASKED TO SEE THE BAD MOUNTS BUT THEY DID NOT SHOW THEM TO ME. THE REPAIR REDUCED THE SIDE VIBRATION BY ABOUT 90% BUT THE VIBRATION WAS STILL THERE. THE STEERING WHEEL VIBRATION IS UNCHANGED. I IMMEDIATELY TOOK IT BACK TO THE DEALER AND ALSO TO . BOTH SERVICE MANAGERS AND TECHNICIANS SAID THE REMAINING VIBRATION IS "NORMAL" (THEIR WORDS) BUT THEY PUT DOWN ON THE REPAIR SHEET THAT THE VIBRATION WAS GONE WHICH WAS NOT TRUE. I TOLD THEM THE VIBRATION IS NOT NORMAL ESPECIALLY FOR A BRAND NEW CAR THAT COSTS OVER $12,000. THEY SAID ALL HYUNDAI 4 CYLINDERS HAVE THE SAME VIBRATION. THE VIBRATION REMAINS. I HAVE READ ONLINE TWO HYUNDAI TECHNICIANS WHO CLAIM THE VIBRATION COULD BE CAUSED BY DEFECTIVE UPPER ENGINE MOUNT, LOOSE TIMING CHAIN OR BELT, DEFECTIVE HARMONIC BALANCER. I HAVE SEEN THIS WEEK A VIDEO ON THE HYUNDAI SONATA AND ITS VIBRATION; MY CAR MAKES THE SAME VIBRATION AND NOISE, ALMOST LIKE ONE OF THE PLUGS IS MISSING. (I HAD AN ENGINE DIAGNOSIS AND IT SAID ALL ELECTRICAL IS OK; NO CHECK ENGINE CODES ARE SHOWING). I HAVE ALSO READ ABOUT THE SEPTEMBER 26 RECALL OF THE HYUNDAI SONATA FOR VIBRATION PROBLEMS. I THINK THE 2010 HYUNDAI SHOULD ALSO FACE RECALL SINCE THE DEALER HAS ADMITTED THE VIBRATION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT