NHTSA Complaint #10430722 — 2008 FORD ESCAPE SUSPENSION

Complaint Details

ODI Number	10430722
Vehicle	2008 FORD ESCAPE
Component	SUSPENSION
Date of Incident	May 20, 2011
Date Filed	October 18, 2011
Mileage	38,000 miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

TRAVELING ABOUT 35-40 MPH. THE LEFT REAR LOWER CONTROL ARM BROKE IN HALF. AS A RESULT OF THIS FAILURE THE CAR JERKED HARD TO THE LEFT THAN BACK TO THE RIGHT AND THEN ROLLED OVER ON TO THE DRIVERS SIDE AND RESTED THERE WITH THE SIDE CURTAIN AIR BAGS DEPLOYED. I HAVE CONTACTED THE LOCAL DEALER. THE DEALER BACKED OFF THIS IMMEDIATELY AND SAID TO CONTACT FORD DIRECTLY. I CONTACTED FORD VIA THE CORPORATE WEB SITE 4 TIMES WITH NO RESPONSE. I ALSO RETURNED TO THE LOCAL DEALER FOR GUIDANCE THEY GAVE ME THE PHONE NUMBER OF THE DISTRICT MANAGER. I CALLED AND LEFT A MESSAGE. I HAVE YET TO GET A RESPONSE. I HAVE PICTURES IF DESIRED. *TR

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