NHTSA Complaint #10430549 — 2007 CHRYSLER 300C

MY 2007 CHRYSLER 300C HAS A LIFETIME POWERTRAIN WARRANTY. I RECEIVED THE DOCUMENT LISTING THE PARTS COVERED FOR THE LIFETIME WARRANTY. MY ABS, ESP AND TCS LIGHTS CAME ON. THE RIGHT REAR SPEED SENSOR WENT BAD. I CALLED GRAVEN AND SET UP APPOINTMENT FOR WARRANTY WORK. I ALSO CALLED CHRYSLER CORP. I BROUGHT MY CAR TO GRAVEN CHRYSLER, 10-10-11 AT APPROX. 2:30PM. GRAVEN CHRYSLER CALLED THE NEXT MORNING, 10-11-11 7:53AM MY CAR WAS READY. GRAVEN SAID IT WAS GOING TO COST $135. I SAID THAT THE WORK WAS WARRANTY. GRAVEN SAID IT WASN'T WARRANTY WORK BECAUSE PART NUMBER DOESN'T COME BACK AS WARRANTY. I EXPLAINED TO THE ASSISTANT THAT IT IS WARRANTY, THAT MY CAR HAS A LIFETIME POWERTRAIN WARRANTY. SHE SAID THAT ONLY COVERS THE ENGINE, TRANSMISSION AND DRIVELINE. I SAID IT ALSO COVERS A LOT OF OTHER PARTS WHICH I HAVE A LIST OF. SHE THEN SAID, YOU WILL HAVE TO TALK WITH CHRYSLER AND THERE WAS NOTHING SHE COULD DO. CHRYSLER SAID I HAVE TO PAY A $50.00 CO-PAY. I SAID WHY SHOULD I PAY A CO-PAY WHEN THIS PART HAS A LIFETIME WARRANTY. I WAS TOLD I CAN PAY THE $50.00 OR $185. I SAID THAT I WAS TOLD IT WAS $135. I SAID FOR NOW I WILL PAY THE $50.00 BUT WOULD FILE A COMPLAINT FOR THE WARRANTY AND GETTING MY $50.00 BACK. THE NEXT DAY I RECEIVED A CALL FROM CHRYSLER. I WAS ASKED HOW MY CAR WAS RUNNING. I SAID IT DROVE HOME OK. SHE SAID THAT SHE WOULD CLOSE THE CASE THEN. I SAID THAT I CAN'T UNDERSTAND WHY YOU MADE ME PAY $50.00 CO-PAY WHEN THE PART IS LISTED ON THE PAPERWORK AS HAVING A LIFETIME WARRANTY UNDER THE POWERTRAIN. SHE SAID THAT I COULD CALL GRAVEN CHRYSLER BACK AND TRY AND GET THEM TO EXCEPT IT. I SAID, WHY, YOU ARE THE PERSON WHO MAKES THE DECISION AS YOU DID ABOUT THE CO-PAY AND THE GRAVEN CHRYSLER WOULDN'T EVEN DO THAT. CHRYSLER CORP CASE NUMBER [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR