NHTSA Complaint #10430314 — 2011 BMW X5 STRUCTURE:BODY

Complaint Details

ODI Number	10430314
Vehicle	2011 BMW X5
Component	STRUCTURE:BODY
Date of Incident	January 9, 2011
Date Filed	October 15, 2011
Mileage	5,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

VEHICLE HAS "M SPORTS" OPTION, WITH WIDE TIRES AND FLARED FENDER EDGES. FRONT TIRES KICK UP SALT & OTHER ROAD DEBRIS ONTO THE REAR FENDER FLARES & REAR DOORS DAMAGING BODY PAINT. FRONT FENDER SKIRTS WOULD PREVENT DAMAGE. BMW AREA REP. REFUSED TO VIEW DAMAGE. THE COMPANY REFUSES TO REPAIR DAMAGE THEIR DEFECTIVE PRODUCT CAUSED. THE BMW DEALER BODY SHOP QUOTED $4,500 TO REPAIR PAINT DAMAGE. DEALER AGREES IT IS A BMW PROBLEM. BMW REFUSES PAY FOR FENDER SKIRTS THEY TOLD ME I SHOULD HAVE. AFTER MONTHS OF DISCUSSION WITH THEIR REPRESENTATIVE AT BMW U.S. HEADQUARTERS, BMW AGREED IN WRITING TO PAY ME $500 TO COVER MY INSURANCE DEDUCTIBLE AND THE APPROX. $176 TO COVER MY COST FOR THE FENDER SKIRTS. I ACCEPTED THAT WRITTEN OFFER EVEN THOUGH I KNEW THEY OWE MORE THAN THAT. NOW THEY REFUSE TO PAY ME ANYTHING CLAIMING I MUST GET THE DAMAGE REPAIRED BEFORE THEY PAY. WE NEVER HAD ANY DISCUSSION OR AGREEMENT LIKE THAT. *TR

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