NHTSA Complaint #10430133 — 2005 MAZDA MAZDA6

INCIDENT 2005 MAZDA 6 BROKE DOWN ALONG SIDE ROAD. ENGINE ONLY HAD 40,000 MILES ON IT. CALLED MAZDA SERVICE MANAGER, BOB, AND HE TOLD ME TO HAVE IT TOWED THERE AND HE'D TAKE CARE OF ME. I WAS LATER TOLD THE ENGINE BLEW BUT AS HIS CREW LOOKED AT IT THEY VERIFIED THAT THE ENGINE AND OIL WAS CLEAN. HE SAID HE'D CALL REGIONAL AND SEE WHAT HE COULD DO FOR ME TO GET THE ENGINE REPAIRED/REPLACED. DAMAGE RESULTING AFTER SEVERAL WEEKS OF RUN AROUND I WAS FINALLY TOLD IT WAS GOING TO COST $90 FOR THE SERVICE TEAM TO HAVE LOOKED AT THE ENGINE. I WAS THEN INFORMED THAT HE COULD PUT A SALVAGED ENGINE IN FOR $4000. I ABOUT FREAKED OUT. $4000 FOR A USED ENGINE THAT CAME WITH A MERE 90 DAY WARRANTY. I CALLED MAZDA HEADQUARTERS AND WAS TOLD I SHOULD'VE BOUGHT AN EXTENDED WARRANTY. I TOLD HER SHE WAS CRAZY THAT NO CAR COSTING OVER $20,000 SHOULD BLOWING ENGINES WITH A MERE 40,000. I THEN ASKED IF MAZDA WOULD HELP OUT BY PAYING FOR SERVICE OR THE ENGINE OR AT LEAST HALF SO THAT I COULD GET THE CAR BACK WORKING. SHE TOLD ME THAT BOB OFFERED ME A GREAT DEAL AND I HAD REFUSED HIM. I TOLD HER WHAT HE OFFERED AND $4000 FOR A USED ENGINE PLUS OTHER PARTS AS NEEDED DIDN'T SOUND LIKE A GOOD DEAL TO ME AT ALL. I ASKED HER IF IT WAS HER CAR IF SHE WOULD NOT EXPECT MAZDA TO STAND BEHIND THEIR PRODUCT AND ASSIST? SHE TOLD ME THAT MAZDA STANDS BEHIND THEIR PRODUCTS AND I SHOULD'VE PURCHASED THE EXTENDED WARRANTY. AFTER REVIEWING THE INTERNET I SEE MAZDA 6 ENGINES SEEM TO HAVE ALOT OF LOSS OF OIL/BLOW OUT PROBLEMS. ALWAYS THOUGHT MAZDA WAS A GOOD COMPANY...BUT I KNOW I'LL NEVER PURCHASE ANOTHER AND I'LL MAKE SURE EVERYONE I SPEAK WITH HEARS FIRST HAND OF MY EXPERIENCE WITH THE VEHICLE, THE DEALERS RUN AROUND AND THE ARROGANCE AT MAZDA HQ IN CALIFORNIA. *TR