NHTSA Complaint #10428635 — 2001 TOYOTA PRIUS

2001 TOYOTA PRIUS. CONSUMER STATES PROBLEM WITH THE RACK AND PINION *TGW THE CONSUMER STATED NOT LONG AFTER SHE PURCHASED THE VEHICLE. SHE EXPERIENCED PROBLEMS WITH THE RACK AND PINION STEERING SYSTEM, INCLUDING STEERING WHEEL SHAKING AND LOSS OF POWER STEERING. THE CONSUMER TOOK THE VEHICLE IN FOR SERVICE AND WAS INFORMED THE ENTIRE RACK AND PINION ASSEMBLY NEEDED TO BE REPLACED. THE CONSUMER BELIEVED THE REPAIR MAY BE RELATED TO THE PINION SHAFT PROBLEM THAT WAS JUST RECENTLY IDENTIFIED UNDER A RECALL. THE CONSUMER IS SEEKING REIMBURSEMENT FOR THE PREVIOUS REPAIR. *JB UPDATED 12/28/11. *JB THE CONSUMER STATED SHE BEGAN TO EXPERIENCE THE SAME PROBLEM, AS SHE DID IN 2006 WITH THE VEHICLE LOOSING POWER STEERING INTERMITTENTLY. THE DEALER ADJUSTED THE TORQUE SENSOR AND RECOMMENDED A REPLACEMENT OF THE SENSOR AND THE RACK AND PINION ASSEMBLY, IF THE PROBLEM RETURNED AGAIN. A FEW DAYS AFTER THE SENSOR ADJUSTMENT, THE POWER STEERING PROBLEM DID RESUME AGAIN, AND IT CONTINUES TO GO OUT INTERMITTENTLY. UPDATED 04/16/14*JB