NHTSA Complaint #10200183 — 2001 TOYOTA PRIUS

A 2001 TOYOTA PRUIS I OWN HAS DEVELOPED AN INTERMITTENT BUT SEVERE STEERING WHEEL SHAKE OVER THE LAST 4 MONTHS. IT IS CONSISTENT WITH A WARRANTY ENHANCEMENT NOTICE WE RECEIVED FROM TOYOTA IN 2004 (NHTSA ITEM NUMBER 10007669). TO DATE THE PROBLEM HAS ONLY OCCURRED AT VERY LOW SPEEDS, MOSTLY WHEN BACKING OUT OF A PARKING SPOT OR THE DRIVEWAY. THE SHAKING / RATTLE IS EXTREMELY SEVERE, SHAKING THE STEERING WHEEL SO HARD IT IS IMPOSSIBLE TO HOLD ON TO IT. IT LASTS FROM LESS THEN ONE TO 4 OR 5 SECONDS. IF IT WAS EVER TO OCCUR AT ANY REAL SPEED, LOSS OF CONTROL IS A CERTAINTY. DUE TO THE INTERMITTENT NATURE, I HAVE NOT BEEN ABLE TO GET MY DEALER TO "DIAGNOSE" THE PROBLEM, WHEN I TOOK IT IN WITH THIS COMPLAINT. SINCE THEN, I HAVE DISCUSSED THE ISSUE WITH FREMONT TOYOTA'S CUSTOMER SERVICE REPRESENTATIVE, THE DEALERS SERVICE MANAGER, E-MAILED TOYOTA'S NATIONAL HEADQUARTERS (THEY RECORDED IT AS FILE NUMBER 200706250915); AND CALLED TOYOTA'S CUSTOMER EXPERIENCE CENTER WITHOUT A SATISFACTORY RESULT. I AM TOLD THE SERVICE CENTER NEEDS TO EXPERIENCE THE PROBLEM BEFORE TOYOTA WOULD AUTHORIZE A REPAIR. DUE TO THE INTERMITTENT NATURE, I EITHER HAVE TO BEAR THE COST OF SUBSTITUTE TRANSPORTATION WHILE LEAVING THE CAR AT THE DEALER FOR AN EXTENDED PERIOD OF TIME UNTIL A DIAGNOSIS IS MADE, OR CONTINUE DRIVING THE CAR UNTIL THE PROBLEM BECOMES SEVERE ENOUGH TO CAUSE AN ACCIDENT. GIVEN THAT THIS PROBLEM IS KNOWN TO TOYOTA, I FAIL TO SEE WHY A REPAIR IS NOT AUTHORIZED. I CANNOT BELIEVE THAT THIS KNOW PROBLEM CANNOT BE VERIFIED WITHOUT ACTUALLY EXPERIENCING IT EMPIRICALLY. *TR