NHTSA Complaint #10427641 — 2011 BUICK ENCLAVE

*PURCHASED NEW IN AUGUST 2010, REPORTED BACK TO DEALERSHIP THERE WAS MOVEMENT IN SEAT BACK/BOTTOM OR BOTH. HAVE RETURNED AND COMMUNICATED WITH SELLING DEALERSHIP AND GENERAL MOTORS (SERVICE REQUEST #71-929161000) ON THIS ONGOING PROBLEM AS MOVEMENT STILL EXISTS IN SEAT. ATTEMPTED TO REPAIR SEAT THREE TIMES AND FAILED. PROBLEM IS STILL EXISTS AND GM HEADQUARTERS IN DETROIT IS STANDING BY THEIR FIELD SERVICE REP AND THE DEALSHIP SAYING THERE IS NO PROBLEM IN THEIR VIEW. HAVING SAID THIS, NO ONE HAS SEEN THE VEHICLE TO EXAMINE IF IN FACT REPAIRS WERE SUCCESSFUL AFTER THEIR LAST ATTEMPT AT REPLACING PARTS ON THE SEAT FRAME. NO REPRESENTATIVE FROM , GM FIELD SERVICE MANAGER OR ANYONE ELSE REPRESENTING GM. SO, I DONT KNOW HOW THEY CAN SAY THE PROBLEM IS FIXED IF THEY ARE STILL RECEIVING COMPLAINTS AND HAVE NOT EXAMINED THE SEAT FOR WARRANTS OF THIS COMPLAINT. ADDITIONALLY I HAVE TAKEN THIS VEHICLE TO A PRIVATELY OWNED AUTO SERVICE CENTER: I AM THANKFUL TO NOT ONLY PROVIDED GREAT SERVICE BUT HAS ALSO DETECTED THE ROOT PROBLEM IN THE SEAT AND PROVIDED THEIR OPTION ON WHAT SHOULD BE DONE TO REMEDY THIS PROBLEM - REPLACE THE SEAT. WHEN I PROVIDED THIS INFORMATION TO GM HEADQUARTERS, THEY REVIEWED THE INFORMATION AND CAME BACK WITH THE SAME REPEATED RESPONSE INDICATING THAT ALTHOUGH THEY UNDERSTAND I AM NOT SATISFIED WITH THEIR RESPONSE, THEY HAVE NOTHING MORE TO ADD IN TERMS OF CORRECTING THIS PROBLEM I HAVE EXPERIENCED SINCE I PURCHASED THIS VEHICLE FROM THE DEALERSHIP. I AM CONCERNED AS TO THE SEAT PROVIDING STABILITY WHEN STOPPING IN AN EMERGENCY WHEN NEEDED MOST IN ADDITION TO THE SEAT WEARING OUT WELL BEFORE ITS TIME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT