NHTSA Complaint #10427348 — 2003 NISSAN PATHFINDER

2003 NISSAN PATHFINDER. CONSUMER STATES PROBLEM WITH THE STEERING WHEEL COLUMN *TGW THE CONSUMER STATED IN THE SPRING OF 2009, SHE BEGAN HAVING PROBLEMS WITH THE STEERING COLUMN MAKING NOISES. THE MECHANIC PERFORMED A WHEEL ALIGNMENT, IN ADDITION TO OTHER WORK TOTALING OVER $660. HOWEVER, SHE CONTINUED TO EXPERIENCE STEERING PROBLEMS. THE CONSUMER RETURNED TO THE DEALER WHERE THEY REPLACED THE BRAKES, BUT THE STEERING COLUMN STILL WAS NOT FEELING RIGHT. FINALLY, THE CONSUMER WENT TO ANOTHER ESTABLISHMENT WHO WAS ABLE TO ASCERTAIN AND FIX THE PROBLEM. THE REPAIR SHOP FOUND THE RACK AND PINION VERY TIGHT AND ADJUSTED THE STEERING GEAR. THE CONSUMER STATED SINCE NISSAN ONLY SENT HER AN INTERIM NOTICE, SHE DID NOT KNOW SHE SHOULD HAVE TAKEN THE VEHICLE TO THE DEALER FOR A FREE SERVICE, NOR DID SHE KNOW TO INFORM THE MECHANIC ABOUT THE STRUT TOWER HOUSING DAMAGE TO THE STEERING COLUMN. *JB