NHTSA Complaint #10426991 — 2012 FORD FOCUS

WE BOUGHT OUR FOCUS EARLIER THIS YEAR AND IMMEDIATLEY NOTICED STUMBLING ON ACCELERATION AND ROUGH IDLING. THE CAR FEELS LIKE IT'S GOING TO STALL WHEN IT TAKING OFF FROM A STOP OR WHEN MAKING HARD ACCELERATIONS. WE TOOK THE CAR TO THE DEALER THE FIRST WEEK OF OWNERSHIP TO HAVE THIS LOOKED AT, BUT FORD TOLD US IT NEEDED TO BREAK IN AND THAT THERE WERE NO ERROR CODES WHEN THEY RAN A DIAGNOSITC. THE PROBELM HAS NEVER BEEN FIXED ALTHOUGH THE SYMPTOMS WERE CONFIRMED BY THE SHOP FOREMAN. THE SECOND TIME WE TOOK THE CAR IN AS THE SHUDDERING WAS WORSE, THE DEALER HAD IT FOR OVER 30 DAYS AND PUT 700 MILES ON THE CAR TO NO AVAIL. WE HAVE ALL THE PAPERWORK DOCUMENTING THEIR TESTING AND THE DATES THEY HAVE HAD THE VEHICLE. A REP FROM FORD CAME OUT TO TAKE A LOOK AT THE CAR AS WELL DURING THIS TIME, AND ONCE AGAIN TOLD THEM THIS WAS NORMAL AND WOULD GO AWAY. WE NOW HAVE ABOUT 2300 MILES ON THE CAR AND IT IS ONLY GETTING WORSE. WE HAVE FILED A CLAIM THROUGH FORD MOTOR COMPANY FOR A BUY BACK ON THE CAR DUE TO SAFETY CONCERNS BUT WE WERE DENIED AS OF TODAY, AND ALSO TOLD THAT THE CAR DOES NOT QUALIFY AS A LEMON IN THE STATE OF CALIFORNIA. THEY HAVE SET US UP FOR ANOTHER APPOINTMENT TO GO BACK TO THE DEALER AND SEE WHAT THEY CAN DO. BEFORE FILING ANY COMPLAINTS, WE DID RESEARCH TO SEE IF OTHERS WERE HAVING A SIMIALR ISSUE. THERE ARE MULTIPLE FORUMS OF PEOPLE HAVING THESE SAME ISSUES (THE BEST SITE TO VISIT IS FOCUSFANATICS.COM). UPON READING ABOUT EVERYONE ELSES TROUBLES, NO ONE SEEMS TO HAVE GOTTEN A RESOLUTION AND WE FEEL THAT THIS NEXT APPOINTMENT WE HAVE SET IS REALLY A WASTE OF TIME. SEEMS THAT FORD IS SWEEPING THE PROBLEM UNDER THE RUG AND HAS NO SOLUTION FOR THIS ISSUE. IN CONCLUSION, WE DO LOVE THE WAY THE CAR LOOKS, RIDES, AND ALL THE GREAT AMENITIES FORD HAS PUT IN IT'S VEHICLES BUT THIS IS A DEFINETE SAFETY ISSUE THAT IS NOT BEING ADDRESSED AT ALL BY FORD MOTOR COMPANY. *TR