NHTSA Complaint #10426520 — 2010 RAM 2500

WHILE DRIVING MY TRUCK WITH MY 6 YR OLD SON THE STEERING SYSTEM FAILED. THE TRUCK LOST ALL CONTROL OF THE STEERING AND THE WHEELS LOCKED IN PLACE. THE LEFT TIE ROD FAILED, THE STEERING ARM JAMMED INTO THE LEFT WHEEL LOCKING THE WHEELS IN A TIGHT STEERING POSITION. CHRYSLER HAS NOT ACKNOWLEDGED THE PROBLEM OR ACTED IN RESPONSIBLE MANOR TO INFORM ME OF WHY OR HOW THIS HAPPENED. CHRYSLER DID REPLACE THE LEFT TIE ROD BUT REFUSED TO REPLACE THE RIGHT SIDE OR COMPENSATE ME FOR THE COST OF A NEW RIM. DUE TO THE FACT THE TIE ROD FAILED THE WHEEL WAS CRACKED BY THE STEERING ARM AND NEEDED REPLACEMENT. THIS IS A HEAVY DUTY TRUCK BUILT FOR AND USE FOR TOWING. FAILURE OF THIS COMPONENT UNDER LOAD OR AT A HIGHER SPEED WOULD BE CATASTROPHIC. I AM VERY CONCERNED FOR THE SAFETY OF MY FAMILY AND THE AMERICAN PUBLIC. *TR