NHTSA Complaint #10426259 — 2005 GMC ENVOY

MY FUEL GAUGE STOPPED WORKING 8 MONTHS AGO, TOOK TO GMC DEALER FOR SERVICE ESTIMATE. SERVICE MANAGER SAID THESE FUEL GAUGES ALWAYS GO OUT ON ENVOYS AND THE COST TO REPAIR WAS $578.00 (PLUS TAX) - I CHOKED AND DID NOT GET REPAIRED. 3 MONTHS LATER AFTER TRYING TO OPERATE THE VEHICLE WITHOUT THE FUEL GAUGE - IT BECAME A NIGHTMARE TO KNOW IF WE HAD GAS IN THE VEHICLE OR NOT, I TOOK IT TO AN INDEPENDENT REPAIR SHOP AND THEY SAID "WE SEE THIS FUEL GAUGE PROBLEM ALL THE TIME ON THE ENVOYS"... THEY SAID THE GMC PARTS WERE A RIP-OFF AND EXPENSIVE, THEY WOULD HAVE TO USE GMC PARTS FOR THE FUEL GAUGE AND THEY QUOTED $408.00 (PLUS TAX) FOR THE REPAIR. THE SERVICE MANAGER FOR THE REPAIR SHOP SAID HE COULD NOT UNDERSTAND WHY THEY HAVE NOT HAD A RECALL ON THIS SINCE THEY HAVE SEEN HUNDREDS OF GMC'S WITH THE SAME PROBLEM. HE SAID WE MAY WANT TO WAIT ON THE REPAIR TO SEE IF GM HAS A RECALL. ON AUGUST 30, I RECEIVED A WRITTEN NOTIFICATION FROM GMC STATING AN ISSUE WITH ENVOYS AND THE FUEL LEVEL SENSOR FAILURE PROBLEM; HOWEVER, GMC STATED THEY WOULD ONLY COVER 50% OF THE COST OF REPAIR. WHAT A JOKE, 50% OF A $600 REPAIR BILL FOR A PROBLEM THEY ADMIT IN WRITING IS A SCAM TO TRY AND GET AS MANY PEOPLE TO PAY FOR THE REPAIR ($300) BEFORE THE GOV'T. MANDATES A RECALL. I CALLED GMC AND REQUESTED A 100% PAID REPAIR AND THEY REFUSED. I WILL BE GLAD TO FORWARD THE "FUEL SENSOR FAILURE" LETTER IF YOU NEED. CAN YOU PLEASE HELP? THE ARE SEVERAL HUNDRED THOUSAND OWNERS OF GMC ENVOYS THAT WOULD BE VERY APPRECIATIVE - THANK YOU IN ADVANCE... *TR *KB