NHTSA Complaint #10425551 — 2003 FORD EXPLORER

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10425551
Vehicle	2003 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	September 14, 2011
Date Filed	September 15, 2011
Mileage	117,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

I HAVE A 2003 FORD EXPLORER, RAN TO THE STORE LAST NIGHT TO BUY GROCERIES. LOADED THINGS INTO MY TRUCK, CLOSED THE DOOR AND THINGS WERE FINE. ARRIVED HOME TO REMOVE THE GROCERIES AND THERE WAS A 6 INCH LONG CRACK ON THE REAR HATCH OF MY TRUCK RIGHT BESIDE THE FORD LOGO AND REAR WINDSHIELD WIPER. I TAKE PRIDE IN MY VEHICLE AND KEEP IT CLEAN AND THE OUTSIDE BODY IS PERFECT; UNTIL THIS HAPPENED. I AM DISAPPOINTED THAT I CALLED FORD AND THERE IS NO RECALL IN REGARDS TO THIS, BUT THERE ARE HUNDREDS OF COMPLAINTS ONLINE ABOUT THE EXACT SAME ISSUE. I WANT FORD TO PAY FOR THE REPAIR OF THIS. I HAVE BEEN A LOYAL FORD CUSTOMER AND SO HAS BY FAMILY SINCE THE EARLY 1980S. I WILL PROBABLY NEVER PURCHASE ANOTHER FORD AS THIS IS JUST ANOTHER ISSUE THAT FORD WON'T ACKNOWLEDGE. *KB

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