NHTSA Complaint #10425247 — 2011 CHEVROLET IMPALA

HUGE REAR HEADRESTS (3 OF THEM) BLOCK NEARLY 70% OF REAR VISIBILITY AND MAKE IT IMPOSSIBLE TO SEE VEHICLES DIRECTLY BEHIND OR APPROACHING FROM BEHIND. EVEN STOPPED AT A TRAFFIC LIGHT, THE MIDDLE HEADREST BLOCKS THE VIEW OF ANY VEHICLE BEHIND. CHANGING LANES IS INCREDIBLY DIFFICULT AND DANGEROUS, AT BEST, BECAUSE DRIVER CAN'T SEE WHAT'S DIRECTLY BEHIND. TRIED SEAT ADJUSTMENTS, OUTSIDE MIRROR ADJUSTMENTS, REAR VIEW MIRROR ADJUSTMENTS, AND NOTHING WORKS TO IMPROVE THE REAR VIEW. THIS IS AN INCREDIBLY DANGEROUS SITUATION, WHICH HAS APPARENTLY BEEN ADDRESSED IN THE IMPALA FOR 2012; WHY HAS CHEVROLET NOT CONTACTED DRIVERS FOR A SAFETY FIX OR RECALLED? I HAVE CONTACTED MY DEALER AND AM STILL WAITING FOR A RESPONSE. IN THE MEANTIME, WE ARE HOPING NO ACCIDENTS OCCUR AS A RESULT OF THIS POOR VISIBILITY ISSUE. IT SEEMS TO ME THAT CHEVY WOULD BE CONCERNED ABOUT LIABILITY, IF NOTHING ELSE. DOES ANYONE KNOW IF THERE ARE FIXES FOR THIS, SHORT OF SAWING OFF THE MIDDLE HEAD REST? THEY CAN'T BE ADJUSTED OR EVEN FOLDED DOWN WITH THE SEAT SINCE THEY'RE BUILT INTO THE REAR WINDOW SHELF AND NOT THE SEATS. (WHO THE HECK CAME UP WITH THIS ONE?) I'M HOPING YOU CAN HELP BEFORE SOMEBODY GETS INJURED OR WORSE. THERE ARE MANY COMPLAINTS OUT THERE ABOUT THIS ISSUE, INCLUDING THOSE ON YOUR SITE. PLEASE HELP! THANKS. *TR