NHTSA Complaint #10425030 — 2004 MERCURY MOUNTAINEER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10425030
Vehicle	2004 MERCURY MOUNTAINEER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	January 1, 2009
Date Filed	September 12, 2011
Mileage	100,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NC

Consumer Description

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT A LOUD POPPING NOISE COULD BE HEARD WHENEVER THE VEHICLE WAS SHIFTED INTO REVERSE. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD JERK INTO REVERSE AND A BURNING ODOR WAS PRESENT DURING ONE OF THE OCCURRENCES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP ON VARIOUS OCCASIONS AND THE CONTACT WAS INFORMED THAT THE TRANSMISSION FLUID NEEDED TO BE REPLACED. THE TRANSMISSION FLUID WAS REPLACED ON NUMEROUS OCCASIONS, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. UPDATED 10/4/11 *CN UPDATED 10/21/11

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