NHTSA Complaint #10424097 — 2000 FORD WINDSTAR

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT STATED AFTER HAVING THE VEHICLE REPAIRED FOR RECALL NHTSA CAMPAIGN ID NUMBER: 10V385000 (SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY) AND RECALL NHTSA CAMPAIGN ID NUMBER: 11V030000 (STRUCTURE: FRAME AND MEMBERS:UNDER BODY SHIELDS), SHE WAS UNABLE TO DRIVE THE VEHICLE SINCE THE BRACKETS AND BOLTS HANG SO LOW WHICH CAUSED IT TO GET STUCK WHEN DRIVING OVER A POT HOLE OR ON TRAIN TRACKS. THE CONTACT STATED THAT THE REPAIRS ONLY SERVE AS A BAND AID AND FAILED TO REMEDY THE PROBLEM. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO STATED THE VEHICLE WAS UNSAFE TO DRIVE SINCE THE SUB FRAME WAS EXTREMELY COMPROMISED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 158,013. RVK