NHTSA Complaint #10409869 — 2000 FORD WINDSTAR

2000 FORD WINDSTAR. CONSUMER WRITES IN REGARDS TO A RECALL NOTICE FOR A FAULTY REAR AXLE *TGW THE DEALER INFORMED THE CONSUMER THE AXLE WAS IN NEED OF REPAIR DUE TO DETERIORATION. THE CONSUMER THEN RECEIVED A CALL FROM THE DEALER STATING A BUY BACK OFFER OF $2,400 WAS BEING OFFERED. THE CONSUMER TURNED DOWN THE OFFER AND DECIDED TO HAVE THE VEHICLE REPAIRED. THE CONSUMER WAS INFORMED THE REPAIRS WOULD NOT BE COMPLETE UNTIL FEB 2011. WHILE THE VEHICLE WAS STILL AT THE DEALER, THE CONSUMER RECEIVED ANOTHER RECALL REGARDING THE SUBFRAME LOWER CONTROL ARM. THE VEHICLE WAS INSPECTED AND IT WAS DETERMINED THE VEHICLE MET THE REQUIREMENT FOR THE REPAIR. THE CONSUMER THEN RECEIVED A SECOND BUY BACK OFFER FROM FORD AND DECIDED TO TAKE THE OFFER. THE CONSUMER STATED HE RECEIVED THE RUN-AROUND REGARDING THE BUY BACK OFFER AND IN THE END, THE BUY BACK OFFER HAD EXPIRED AND THE DEALER REPAIRED THE VEHICLE. *JB