NHTSA Complaint #10423238 — 2003 MERCURY MOUNTAINEER ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	10423238
Vehicle	2003 MERCURY MOUNTAINEER
Component	ENGINE AND ENGINE COOLING
Date of Incident	September 2, 2011
Date Filed	September 4, 2011
Mileage	134,600 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

WE HAVE EXPERIENCED TWO WELL KNOWN ISSUES WITH THE EXPLORER/MOUNTAINEER. THE BODY PANEL ON THE BACK HATCH IS CRACKED IN THE MIDDLE AND FRIDAY WE HAD THE SPARK PLUG BLOW OUT OF THE HEAD/SOCKET STRIPPING THE THREADS OUT TO THE POINT THAT THE COMMON REPAIR KIT USED FOR THESE INSTANCES WON'T WORK AND THE ONLY SOLUTION IS A REPLACEMENT HEAD WHICH IS QUOTED AT A $3500 JOB AND THE VEHICLE IS ONLY WORTH ABOUT $5700. I UNDERSTAND FORD ACCEPTS NO RESPONSIBILITY FOR THIS ENGINE/HEAD DEFECT DESPITE THE FACT THAT IT HAS OCCURRED ON FACTORY TIGHTENED PLUGS. *TR

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