NHTSA Complaint #10423183 — 2004 FORD EXPLORER VISIBILITY

Complaint Details

ODI Number	10423183
Vehicle	2004 FORD EXPLORER
Component	VISIBILITY
Date of Incident	September 19, 2008
Date Filed	September 3, 2011
Mileage	18,499 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

THE BRACKETS HOLDING BOTH THE DRIVER AND PASSENGER SUN VISORS BROKE IN 2008, JUST FOUR MONTHS AFTER WE BOUGHT THE VEHICLE (MAY 2008). WE HAD THEM REPLACED ON 09/19/2008. THE NEW SUN VISORS ON BOTH THE DRIVER AND PASSENGER SIDE ARE AGAIN CRACKING AS OF 09/02/2011, WITH THE DRIVER'S SIDE AGAIN ALMOST FALLING OFF. THIS WILL BE THE THIRD SET OF VISORS ON THIS VEHICLE SINCE WE PURCHASED IT IN MAY 2008. THIS IS RIDICULOUS. FORD WILL NOT REPLACE THEM, EVEN THOUGH THEY ARE UNDER WARRANTY. MANY OTHER FORD EXPLORER/RANGER OWNER'S ARE EXPERIENCING THE SAME PROBLEM. *TR

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