NHTSA Complaint #10422774 — 2007 MAZDA CX-7

2007 MAZDA CX7 - TURBO BROKE WHILE DRIVING CAUSING TREMENDOUS SQUEALING SOUND AND LOSS OF POWER. ABLE TO DRIVE HOME AND HAD TOWED TO MAZDA DEALERSHIP. SERVICE MGR CALLED ME SAYING THEY CHECKED CAR OVER AND COULD NOT FIND ANYTHING WRONG WITH IT AND ASKED IF I WANTED AN OIL CHANGE. I SAID GO AHEAD WITH AN OIL CHANGE BUT THERE IS DEFINITELY SOMETHING WRONG WITH CAR AND TO CHECK AGAIN. MGR CALLED BACK LATER SAYING A SCREW IN THE TURBO HAD COME LOOSE, TURBO WAS BROKEN, I NEEDED A WHOLE NEW ENGINE AND IT WOULD COST $9,000. CAR HAD 34,000 MILES AND STILL UNDER WARRANTY. I FAX'D COPIES OF OIL CHANGE RECEIPTS. MAZDA NORTH AMERICA DENIED WARRANTY CLAIM SAYING MY OIL RECEIPTS WERE UNVERIFIABLE. MNA TOLD ME THEY WOULD NOT VERIFY MY RECEIPTS. THEY CLAIMED THERE WAS "SLUDGE" AND THAT CAUSED IT TO BREAK AND I HADN'T TAKEN CARE OF IT. IT WAS A LEASED VEHICLE WITH ONLY 3 MONTHS LEFT TO PAY. HAD JUST STARTED A NEW JOB AFTER BEING UNEMPLOYED AND HAD TO RENT A CAR COSTING $650 AND THEN GO BUY A KIA CAUSING EXTREME FINANCIAL & EMOTIONAL DURESS. I TOLD THE SERV MGR THAT I COULD HAVE BEEN KILLED AND FOUND OUT THESE CARS WERE ENGINEERED INCORRECTLY CAUSING THEM TO GET TOO HOT CAUSING "SLUDGE", THAT I KNEW HE KNEW ABOUT THE ISSUE BECAUSE A SERVICE BULLETIN HAD BEEN RELEASED JAN 08 STATING THE EXACT PROBLEM, AND MAZADA WAS TRYING TO AVOID A RECALL. HE STATED THAT IT WAS "MAZDA NORTH AMERICA", AND NOT HIM AND IF IT WERE UP TO HIM HE WOULD FIX THE CAR UNDER WARRANTY. I TOLD HIM I WAS UNDER EXTREME DURESS AND THAT MAZDA SHOULD DO THE RIGHT THING AND FIX THE CAR. THEY REFUSED SO HAD TO LEAVE THE CAR AT THE DEALERSHIP.AND WALK AWAY. NOW MAZDA SAYS I OWE THEM $5,000. FILED COMPLAINTS WITH BBB AND ATTORNEY GENERAL. IT IS AN OUTRAGE THAT SO MANY MAZDA CX7 OWNERS HAVE HAD SAME NIGHTMARE AND MAZDA DOES NOT CARE ABOUT THE SAFETY OF IT'S CUSTOMERS. PLEASE HELP US. *TR