NHTSA Complaint #10422367 — 2005 LINCOLN NAVIGATOR

TL* THE CONTACT OWNS A 2005 LINCOLN NAVIGATOR. THE CONTACT STATED BOTH RUNNING BOARDS ON THE LEFT AND RIGHT SIDE OF THE VEHICLE WERE COVERED WITH RUST AND CORRODED. THE RUNNING BOARDS RETRACT IN AND OUT IN ORDER TO CLIMB INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO REMOVED THE RUNNING BOARDS BUT DID NOT REPAIR THE VEHICLE DUE TO THE REPAIR COST WHICH WAS OVER $2000. THE MANUFACTURER WAS CONTACTED AND STATED THE REASON FOR THE RUST AND CORROSION WAS DUE TO THE CONTACT LIVING IN A SALT STATE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 72,000. THE CONSUMER STATED IT LOOKED AS IF THE METAL USED WAS A MILD STEEL PLATE ON 1/8 INCH THICK AND THE RUNNING BOARDS HAVE RUSTED AWAY COMPLETELY. THE METAL USED TO MAKE THE RUNNING BOARDS WAS NOT SUFFICIENTLY STRONG FOR NORMAL USE NOR HAD IT BEEN PROTECTED FROM CORROSION. UPDATED 09/27/11 UPDATED 9/19/11 *CN UPDATED 2/23/12 *CN