NHTSA Complaint #10421071 — 2011 BUICK LACROSSE

THE 2011 BUICK LACROSSE WITH A 3.6 HAD POPPING SOUND UPON STARTING WHEN CAR WAS 5 DAYS OLD; BROUGHT TO DEALERSHIP AND WAS ASKED IF I WAS SURE IT WAS MY CAR. THEY CHECKED VEHICLE AND COULD FIND NOTHING WRONG. THE PROBLEM IS INTERMITTENT. IT POPPED UPON STARTING 8-9 MORE TIMES IN 3 WEEKS. UPON LEAVING A RESTAURANT, THE VEHICLE WOULD NOT START & HAD NO POWER; ONSTAR WAS OF NO USE. DEALER HAD CAR TOWED TO THEM; KEPT CAR FOR 10 DAYS AND PUT 160 MILES ON IT AND I WAS TOLD THAT THEY REPROGRAMMED 3 COMPUTERS BUT COULD NOT REPLICATE THE POPPING SOUND. I PICKED UP MY CAR AND DISCOVERED THAT IT HAD BEEN HIT WHILE AT DEALERSHIP. DEALERSHIP HAD CAR PAINTED. I GOT MY CAR ON TUESDAY, THURSDAY IT POPPED TWICE. RETURNED CAR TO DEALER AGAIN. THEY TOLD ME TO PICK CAR UP THAT THEY COULD NOT FIND A PROBLEM. THEY FOUND THAT THE EXHAUST EXPANDED UPON STARTING AND MADE A POOFING SOUND. THEY SAID THAT THERE WAS NOTHING MORE THEY COULD DO. I HAVE BEEN IN TOUCH WITH BUICK EXECUTIVE OFFICES. THE CAR HAS 1087 MILES ON IT. IT HAD 287 WHEN I PURCHASED IT AND THEY PUT 160 MILES ON IT WHEN THEY HAD IT. I'VE ONLY HAD THE CAR 6 WEEKS AND 2 OF THOSE WEEKS IT HAS BEEN IN THE SHOP. THEY REFUSE TO GIVE ME ANOTHER VEHICLE LIKE THE ONE I HAVE OR GIVE MY MONEY BACK. WHAT OPTIONS ARE LEFT?? LEMON LAW. I DON'T REALLY WANT TO DO THAT. I LOVE THE RIDE OF THE CAR AND THE FEATURES, BUT I CANNOT ENJOY IT AT ALL AND DO NOT FEEL SAFE DRIVING IT. *TR