NHTSA Complaint #10420097 — 2005 CHEVROLET EQUINOX

I BOUGHT A 2005 CHEVY EQUINOX IN MARCH WITH LESS THAN 38,000 MILES. THE AC NEVER REALLY GOT COLD. I CALLED GM AS WELL AS LOOKING @ BLOGS ON THE INTERNET. IT SEEMED LIKE A COMMON PROBLEM. THEY ONLY USED THIS COMPRESSOR FOR ONE YEAR IN ANY VEHICLE. I WROTE A NICE LITTLE LETTER EXPLAINING THAT MY 2005 EQUINOX WITH NOT QUIT 43,000 MILES ON IT HAD A AC COMPRESSOR PROBLEM. I AM THE 2ND OWNER OF THIS CAR AND IT WAS EXPLAINED THIS WAY FROM THE START. I RECEIVED A VERY NICE CALL FROM AN [XXX]@ GM, HER NUMBER IS 1-866-790-5600 X32738. I WENT THROUGH MY PROBLEM VERY CAREFULLY AND EXPLAINED THAT IT WAS DIAGNOSED FROM A TRUSTED MECHANIC. SHE UNDERSTOOD BUT TOLD ME IT HAD TO BE LOOKED AT BY A CHEVY DEALERSHIP. I CONTINUED TO LET HER KNOW I PAID FOR THIS DIAGNOSIS ONCE AND REALLY DIDN'T WANT TO PAY OVER AGAIN. I CALLED BACK A FEW TIMES TO MAKE SURE IT WOULD BE WORTH MY TIME AND MONEY. I WAS PRETTY MUCH ASSURED THAT IF IT WAS A DEFECTIVE PART THAT GM WOULD HELP OUT SO I STARTED TO CALL THE LOCAL DEALERS. I STARTED @ 7:30AM THIS MORNING, I CALLED [XXX] OF CAPE CORAL, FL, THE VICTORY LAYNE IN FORT MYERS AND THEN PALM AUTO MALL IN PUNTA GORDA. ALL SERVICE MANAGERS WHERE BUSY SO I WENT TO [XXX] @ 8AM TO FIND THAT [XXX] WAS ON VACATION AND NO ONE COULD HELP ME. I DID GET A CALL BACK FROM A BOB PILGRIM FROM PALM AUTO MALL IN PUNTA GORDA AND SAID HE WOULD SEE ME AT 1PM. PALM AUTO MALL IS ALMOST AN HOUR AWAY AND 31.5 MILES FROM ME. I ARRIVED AND THE SERVICE THERE WAS GREAT, AFTER ABOUT 1 AND A HALF HOURS [XXX] ASKED ME IN HIS OFFICE TO LET ME KNOW THAT THE POLICY IS AND ALWAYS HAS BEEN AND THAT THEY MAKE NO EXCEPTIONS, THAT THE 2ND OWNER DOESN'T GET AND HELP IN THIS KIND OF CASE AND YES THE COMPRESSOR WAS GONE WITH NO REAL REASON WHY IT WOULD GO IN SUCH A SHORT TIME (MILEAGE). I ASKED WHY I WASN'T TOLD THIS I WAS TALKING TO [XXX] AND THAT SHE WAS ENCOURAGING ME TO GO TO A CHEVY DEALER [XXX] AGREED THAT I SHOULD HAVE BEEN TOLD OF THIS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION A