NHTSA Complaint #10256218 — 2005 CHEVROLET EQUINOX

MY 2005 CHEVROLET EQUINOX STARTING MAKING A LOUD GRINDING NOISE WHEN I HAD JUST GOTTEN OFF OF THE INTERSTATE AND WAS APPLYING THE BRAKES AND TURNING. IT FELT LIKE SOMETHING WAS LOCKED FROM THE MIDDLE OF MY CAR TO THE BACK OF MY CAR. I WAS TOTALLY CAUGHT OFF GUARD AND WAS VERY SHAKEN. I STOPPED AND LOOKED AT MY TIRES AND TO SEE IF ANYTHING WAS HANGING DOWN FROM THE CAR. I COULDN'T SEE ANYTHING THAT WAS OBVIOUS. IT WAS 9:00AM. I WAS APPROXIMATELY 2 MILES FROM A CHEVROLET DEALERSHIP SO I DROVE THERE. I WAS SCARED AND SHAKEN AND DIDN'T KNOW IF THIS PROBLEM WAS GOING TO CAUSE ME TO HAVE A WRECK OR POSSIBLY BE STRANDED. WHEN I GOT TO THE DEALERSHIP, A GENTLEMAN IN THE SERVICE DEPARTMENT WENT FOR A DRIVE WITH ME. MY CAR DIDN'T MAKE THE LOUD GRINDING, BUT ONLY A LITTLE. HE SAID THE SERVICE DEPARTMENT WOULD TAKE OFF ALL 4 WHEELS AND CHECK THE BRAKES. MY HUSBAND LEFT WORK TO PICK ME UP AS THIS WAS NOT GOING TO BE DONE BEFORE LUNCH. THE DEALERSHIP CONTACTED ME AT WORK AND SAID IT WAS NOT THE BRAKES, BUT IT WAS PROBABLY THE REAR DIFFERENTIAL, BUT HE WANTED TO MAKE SURE AND HE WOULD CALL ME AFTER LUNCH. HE ASKED IF I HAD AN EXTENDED WARRANTY ON THE CAR, I SAID NO, BUT THIS SHOULD NOT HAPPEN TO A 3 YEAR OLD VEHICLE THAT WAS BOUGHT BRAND NEW. HE AGREED. MY WARRANTY EXPIRED 5 MONTHS TODAY, JANUARY 24TH AND MY MILEAGE IS PAST THE WARRANTY BY 1,424 MILES. MY CAR HAS 37,700 MILES ON IT. MY HUSBAND OWNS A 1996 CHEVY S10 PICKUP WITH OVER 200,00 MILES ON IT AND NOTHING THIS MAJOR HAS EVER HAPPENED WITH HIS TRUCK. I CONTACTED GENERAL MOTORS AND SPOKE WITH A REPRESENTATIVE. HE SAID HE WOULD BUILD A BUSINESS CASE DOCUMENT TO PRESENT TO GM BOARD FOR REVIEW. I THINK GM SHOULD PAY FOR EXPENSES TO HAVE THE DEALERSHIP REPLACE THE REAR DIFFERENTIAL. I MADE A PUN COMMENT THAT SINCE THIS COST WAS AROUND $2400 THAT I WANTED GM TO BAIL ME OUT, COMPARED TO THE BILLIONS THEY JUST RECEIVED FROM AMERICAN TAXPAYERS. GM SUCCESS DEPENDS CUSTOMER SATISFACTION. AGAIN MY CAR ONLY HAS 37,700 MILES ON IT. *TR