NHTSA Complaint #10420089 — 2010 FORD FUSION

THE TRANSMISSION SLAMS INTO REVERSE WHEN COLD, SLIPS BETWEEN GEARS, SEEMS TO POP INTO NEUTRAL, RPM SHOOTS TO OVER 4000, SLAMS BACK INTO GEAR SO HARD YOU'D SWEAR THE CAR HAS BEEN REAR-ENDED. THE "WRENCH" WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER PERFORMED TSB TO REPLACE THE PCM COMPUTER--DIDN'T HELP. THE CAR DID THE SAME THING AS I DROVE IT HOME FROM THE DEALER. THIS IS IN NO WAY A COMPLAINT ABOUT OUR DEALER. THIS SERVICE DEPARTMENT ALWAYS GIVES US GREAT SERVICE, AND ARE WILLING TO DO ANYTHING THEY CAN TO HELP US, BUT WHAT ARE THEY SUPPOSED TO DO? THEY DIDN'T DESIGN OR BUILD THIS MONSTROSITY. THEY ARE IN CONTACT WITH FORD FACTORY ENGINEERS TO TRY TO SOLVE THIS PROBLEM, BUT NO ANSWERS ARE FORTHCOMING. WE ARE AFRAID TO STRAY FAR FROM HOME WITH THIS FUSION. IF WE CAN'T JUST GO ANYWHERE WE WANT WITH THE CAR, WHAT GOOD IS IT TO US? THE INTERNET IS AWASH WITH HORROR STORIES ABOUT THIS DEFECTIVE TRANSMISSION. THIS IS A KNOWN ISSUE. AS OF THIS WRITING, THERE ARE OVER 60 COMPLAINTS ON THIS NHTSA SITE ABOUT THIS EXACT PROBLEM. HOW MANY MORE ARE NEEDED BEFORE THE AGENCY TAKES SOME ACTION? *KB