NHTSA Complaint #10418834 — 2002 HONDA ODYSSEY

WE PURCHASED FOUR NEW FIRESTONE TIRES IN JULY 2010. THIS IS A SECOND CAR FOR OUR FAMILY AND IS NOT UTILIZED MUCH (<8,000 MILES PER YEAR). IN MAY OF 2011, THE RIGHT REAR TIRE SUFFERED TREAD SEPARATION AS WE WERE TRAVELLING ON THE INTERSTATE AT 70 MILES PER HOUR. WE HAD THREE CHILDREN IN THE CAR AT THE TIME (ONE OF WHICH IS DISABLED) AND SUFFERED DAMAGE TO THE VEHICLE. THE TIRE WAS REPLACED AND FIRESTONE NATIONAL CENTER DID NOTHING AND OFFERED NOTHING IN TERMS OF HELP. THEY DIDN'T EVEN WANT THE TIRE MODEL NUMBER FOR ANY DATABASE. THEY DIDN'T EVEN ASK IF WE WERE OK. THEN IN JULY OF 2011, COMING HOME FROM VACATION WITH THE KIDS IN THE VEHICLE, UNBELIEVABLY THE LEFT REAR TIRE SUFFERED TREAD SEPARATION WHILE TRAVELLING AT 70 MPH. WE WENT OFF THE ROAD AND AGAIN HAD DAMAGE TO THE VEHICLE (AT LEAST NOW THE BACK END OF THE CAR IS SYMMETRICAL WITH THE DAMAGE). THIS TIME, FIRESTONE OPENED A CLAIM AND ASKED FOR BOTH OF THE TIRES BACK HOWEVER, THEY HAVE YET TO SEND US THE CLAIM FORMS. AGAIN, NO CONCERN ON THE SAFETY OF THE FAMILY. THE TIRES WE PURCHASED NEW WERE FR 380 P225/60 R16 97S TIRES WITH A MANUFACTURE DATE OF 4908 AND 4608.